Last Updated: 02.07.2025
Effective Date: 02.07.2025
Important: This Privacy Policy describes how nicepenthouseholiday (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website nicepenthouseholiday.com and our services, including email communications.
1. Who We Are
We are nicepenthouseholiday, a Inc located at 1216 Nutters Barn Lane,US. We are committed to protecting your privacy and ensuring the security of your personal information. For any privacy-related questions, you can contact us at info@nicepenthouseholiday.com.
Under applicable data protection laws (including GDPR), we act as a “data controller” for the personal information we collect and process about you.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Account Information: Username, password, profile information
- Communication Data: Information you provide when contacting us or subscribing to our services
- Payment Information: Billing address and payment details (processed securely through third-party payment processors)
- Marketing Preferences: Your communication preferences and subscription choices
2.2 Information We Collect Automatically
When you visit our website or use our services, we automatically collect:
- Technical Information: IP address, browser type, operating system, device information
- Usage Data: Pages visited, time spent on site, click-through rates, interaction with emails
- Cookies and Tracking: Information collected through cookies and similar technologies
2.3 Information from Third Parties
We may receive information about you from:
- Publicly available sources
- Social media platforms (when you interact with our content)
- Business partners and service providers
- Email service providers and analytics platforms
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- To provide and maintain our services
- To process transactions and manage your account
- To respond to your inquiries and provide customer support
- To send service-related communications and updates
3.2 Email Marketing and Communications
- To send you newsletters, promotional emails, and marketing communications
- To inform you about new products, services, and special offers
- To conduct email campaigns and measure their effectiveness
- To personalize content and recommendations based on your interests
3.3 Business Operations
- To analyze and improve our website and services
- To conduct research and analytics
- To prevent fraud and ensure security
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: When you have given explicit consent for email marketing
- Contract: To fulfill our contractual obligations to you
- Legitimate Interest: For business operations, analytics, and service improvement
- Legal Obligation: To comply with applicable laws and regulations
5. Email Marketing and Third-Party Services
5.1 Email Service Providers
We use third-party email service providers, including Mailgun (operated by Sinch), to deliver our email communications. These services help us:
- Send newsletters, promotional emails, and transactional messages
- Track email delivery, open rates, and click-through rates
- Manage email lists and subscriber preferences
- Ensure compliance with anti-spam regulations
5.2 International Data Transfers
Our email service providers may process your data in the United States and European Union. We ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Certification under recognized frameworks
5.3 Email Tracking and Analytics
Our emails may contain tracking pixels and links that help us understand:
- Whether you opened our emails
- Which links you clicked
- Your engagement with our content
- Optimal sending times and frequency
6. How We Share Your Information
We may share your personal information in the following circumstances:
6.1 Service Providers
We share information with trusted third-party service providers who assist us with:
- Email Services: Mailgun, SendGrid, or similar platforms
- Analytics: Google Analytics, email analytics platforms
- Payment Processing: Stripe, PayPal, or other payment processors
- Customer Support: Help desk and communication platforms
- Marketing: CRM systems and marketing automation tools
6.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our terms of service
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
7. Data Retention
We retain your personal information for as long as necessary to:
- Email Marketing Data: Until you unsubscribe or request deletion
- Account Information: For the duration of your account plus 3 years
- Transaction Records: As required by law (typically 7 years)
- Analytics Data: In aggregated form for up to 2 years
- Support Communications: For 2 years after resolution
8. Your Privacy Rights
Depending on your location, you may have the following rights:
8.1 General Rights
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
- Objection: Object to processing based on legitimate interests
8.2 Email Marketing Rights
- Unsubscribe: Opt out of marketing emails at any time
- Preference Management: Update your communication preferences
- Consent Withdrawal: Withdraw consent for email marketing
8.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: info@nicepenthouseholiday.com
Subject Line: “Privacy Rights Request”
Include: Your full name, email address, and specific request
9. Email Unsubscribe and Opt-Out
You can unsubscribe from our marketing emails at any time by:
- Clicking the “Unsubscribe” link in any marketing email
- Logging into your account and updating preferences
- Emailing us at info@nicepenthouseholiday.com with “Unsubscribe” in the subject line
- Contacting us using the information provided below
Note: Even after unsubscribing from marketing emails, we may still send you transactional emails related to your account or services.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
11. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Personalize content and advertisements
- Track email campaign performance
You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.
12. Children’s Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
13. International Users
If you are accessing our services from outside United States, please note that your information may be transferred to, stored, and processed in United States and other countries where our service providers operate.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Post the updated policy on our website
- Update the “Last Updated” date
- Notify you by email if changes are material
- Provide notice on our website
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
nicepenthouseholiday
Address: 1218 Nutters Barn Lane,US
Email: info@nicepenthouseholiday.com
Phone: +1 620-524-66233
Website: nicepenthouseholiday.com
16. Supervisory Authority
If you are in the European Union and believe we have not addressed your concerns, you have the right to lodge a complaint with your local supervisory authority.
This Privacy Policy is designed to comply with GDPR, CCPA, CAN-SPAM Act, and other applicable privacy laws. It is specifically structured to meet the requirements of email service providers like Mailgun for account approval and ongoing compliance.